Privacy Policy

01Introduction and data controller

PROMID d.o.o. respects the privacy of visitors to www.promid.hr and processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Croatian law.

For questions about our processing of personal data or to exercise your rights, please contact us at the email address above.

02Personal data we process

Depending on how you use our website and communicate with us, we may process:

• Your name, company name, email address, telephone number and the content of enquiries you voluntarily send us.
• Technical data needed to operate and protect the website, such as IP address, access time, browser type and server request logs.
• Information about your cookie preferences, where a cookie-consent mechanism is used.

The website does not currently provide a contact form. Communication primarily takes place by email or telephone.

03Purposes and legal bases for processing

• Responding to enquiries and preparing quotations: taking steps at your request before entering into a contract, or our legitimate interest in business communication, depending on the circumstances.
• Business relationships: performance of contractual obligations.
• Statutory records: compliance with tax, accounting and other legal obligations.
• Technical security: our legitimate interest in protecting the website and preventing misuse.
• Non-essential cookies: consent where required by law.

04Cookies

Our website may use essential cookies to function properly, maintain security and remember privacy preferences. If we use analytics or marketing cookies that require consent, they will be placed only after you make the appropriate choice.

You can withdraw consent using the available cookie settings. You can also restrict cookies in your browser, although doing so may affect certain website features.

05Recipients of personal data

Personal data may be accessed by authorised employees and contracted service providers supporting our website and business communications, such as hosting, website maintenance or email providers, only to the extent necessary to provide their services.

We do not sell personal data. We may disclose it to competent authorities where required by law.

06Transfers outside the EEA

Where a service provider processes personal data outside the European Economic Area (EEA), appropriate safeguards under the GDPR are applied where required. Further information about relevant transfers is available on request.

07Data retention

We retain personal data for as long as necessary for the purposes for which it was collected, or longer where required by law or necessary for establishing, exercising or defending legal claims.

Business correspondence, contracts and accounting records are kept in accordance with applicable legal requirements. Technical logs are retained for limited periods according to security and operational needs.

08Your rights

Subject to the conditions set out in the GDPR, you may request:

• Access to, and correction of, your personal data.
• Erasure of personal data or restriction of processing.
• Data portability, where applicable.
• To object to processing based on legitimate interests.
• To withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

Please send requests to info@promid.hr. We will respond without undue delay and generally within one month, subject to extensions permitted by law.

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

09Data security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration and other unlawful processing. No transmission of data over the internet can be guaranteed to be completely secure.

10External links

Our website may contain links to websites operated by other organisations. Those organisations are responsible for their own processing of personal data, and we recommend reviewing their privacy policies.

11Changes to this policy

We may update this policy to reflect changes in legislation, technology or our data-processing practices. The current version will be published on this page with its latest update date.

Privacy enquiries: info@promid.hr.